menu-icon menu-icon-close Menu

Live Stream and Covid-19: Frequently Asked Questions

Quick Book

Please choose a production

Drama King (live-stream)Company of Ten
Fay HieldSt Albans Folk Festival
Building the Wall (Live-stream)Company of Ten
Building the Wall (In-theatre)Company of Ten



In August it was announced that live indoor theatre could go ahead. That’s great news, but we need to take time to prepare our theatre to welcome you back as safely as possible. For now, we are delighted to offer live-streamed performances of our first two shows for the new season – Radio Fun and Building the Wall.

Q. How will I be able to view the performance?

You will have to watch the performance on a tablet, laptop or compatible Smart TV. Tickets are per device. We are only accepting online bookings and you will be sent a personalised link shortly before the performance. By clicking on this link you’ll be able to log on to watch. We’ve chosen a system that allows you to watch without worrying about muting your device, so you can’t accidentally ‘join in’. The only down side to this is you can’t see the other appreciative audience members!

Q. How does the live streaming work?

Our performances are streamed live via Zoom Webinar. Zoom Webinar is similar to Zoom Meetings, with which many people have become familiar over recent months, but as we said above, your video camera and microphone will be automatically disabled.

Q. Is the performance really live? Surely you have prerecorded it?

Yes, the performance really is happening as you view it! In fact the licences we have acquired in order to live stream these productions explicitly prohibit us from recording them. So just like any production at the theatre in normal times, if you don’t watch it when it’s on, it’s gone forever.

Q. What will the experience be like?

We will have multiple cameras in the auditorium and will be able to bring you close up shots of the action as it happens.

Q. Do I need a Zoom account?


Q. Do I need to install Zoom on my device?

It is not essential to download and install Zoom on your PC or tablet. But that is very easy to do and  will give you a better experience. If you don’t already have the Zoom client, when you click on the join link in the confirmation email that we send you, you will be taken to a browser page containing a link to a download location and you simply click on this to install the client and then start the stream session. If you don’t wish to install the client, the browser page also contains a link from which you can start the session in the browser.

Q. Will the cast be socially distancing or will they be sharing a ‘bubble’?

These two productions have been specially chosen because they are suitable for social distancing, and cast members have been able to maintain an appropriate distance at rehearsals. Rehearsals have taken into consideration the government guidelines for the performing arts and contact between cast and crew has been kept to a minimum, with technical team members meeting by Zoom.

The usual backstage arrangements have been adapted, with actors providing their own props and costumes wherever possible. Where this isn’t possible, the props and wardrobe co-ordinators have sourced and sanitised items before placing these in actors’ individual dressing rooms. Actors are then responsible for their own props and costumes to minimise the number of people backstage.

Sound, lighting and camera operators are able to socially distance and the theatre has provided sanitisers for hands and equipment.  Operators have been asked to wear face coverings when they are in the building.

Q. What happens if the show cannot go ahead?

We will be operating under government advice. If the performance is not able to go ahead, we will issue full refunds. If we find that we are unable to go ahead with the performance, we will contact you as soon as possible via email. Please make sure that we have your most up-to-date contact information.

Q. Can I buy a programme?

Complimentary programmes will be available as PDF documents and will be emailed to you prior to the performance.

Q. Do I have to buy a ticket for everyone in the household who is watching?

A live stream ticket entitles you to view the streamed performance via one device. If you are watching with others please consider making a donation to the Abbey Theatre, either at the time you are purchasing your ticket or by clicking here.

Q. I have a question that you haven’t answered. How can I ask it?

No problem! Just email us on and someone will get back to you as soon as possible.